Welcome to the Community!
This area of the Portal is where members will be able to interact with each other about various different topics. Based on the rules set up by the Community Manager, members will be able to post new threads, reply to threads and even comment directly on individual posts. Members will also be able to indicate whether or not they agree with what the author has to say by casting an up or down vote on each thread and post.
There are three types of threads that can be created in the Community: Ideas, Problems, and Questions. Each type has a unique set of statuses that indicate the progression of the topic being discussed in the main post. For Ideas and Problems, an employee can change the status simply by clicking on the status label in the header of the main post. For Questions, an employee or the original poster may mark a reply as the answer to their question, which then automatically updates the status of that thread.
We included the ability to add tags and categories to each thread to provide an easy method for finding posts on a particular topic. When creating a thread, the author may add their own new tags to the system, choose from existing tags that are displayed while they are typing, or choose from a category tag that is always displayed in the tag area while creating a new thread.