How to setup email on your iPhone with IMAP

In this guide we will cover how to set up your mail account on your iPhone with IOS 8 using IMAP, the same settings can also be used on an iPad.
 
Note: In this example we are setting up mail for the example@cloudcentral.com.au account, when you are setting up mail replace this with your own email address. The mail server we are specifying is mail.cloudcentral.com.au, you will need to specify your mail server which will typically be mail.<yourdomain.com>, if you're unsure on the settings to use please contact us on support@cloudcentral.com.au to confirm.

Determine your account type

You will either be setting your account as an IMAP or ActiveSync account. IMAP accounts typically only sync mail and notes to your phone, whereas ActiveSync accounts sync mail, contacts, calendars, reminders, and notes.
 
All accounts are capable of being setup as IMAP however ActiveSync mailboxes are associated with an additional cost. If you are unsure as to whether or not your mailbox can use ActiveSync please check with us on support@cloudcentral.com.au, otherwise you can go ahead and set up using IMAP regardless.
 
This article covers setting your account up with IMAP, if you're after the steps for ActiveSync please see this article: http://support.cloudcentral.com.au/kb/a68/how-to-setup-email-on-your-iphone-with-activesync.aspx
 

Setting up mail

  1. From the home screen of your device select "Mail" as highlighted.


     
  2. From the options, select "Other" down the bottom as highlighted.


     
  3. Give the account a name, followed by your full email address and password. You can optionally provide a description, click "Next" up the top right to proceed.


     
  4. On the New Account screen, ensure IMAP is selected at the top, this should be the default option. You need to fill out the incoming and outgoing mail server settings. The hostname will be mail.<yourdomain.com>, the username will be your full email address which will typically be <firstname.lastname>@<yourdomain.com>, the same settings should be used for both incoming and outgoing settings. Click "Next" up the top right to continue.


     
  5. Select what you want to sync, you'll at least want to have mail selected, you can optionally sync notes. Select "Save" from the top right to continue.


     
  6. You should now be presented with your inbox as below, in this example the account is new and has no mail yet.


     
  7. To test sending and receiving functionality, send a test message to yourself.


     
  8. Wait a little bit for the message to send, you can force a refresh by pulling the screen down, if everything worked correctly you should receive the message.

 

Troubleshooting

If you are having problems with mail, please see our mail troubleshooting guide here: http://support.cloudcentral.com.au/kb/a69/troubleshooting-common-mail-problems.aspx

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