How to setup email on your Android phone with ActiveSync

In this guide we will cover how to set up your mail account on your Android phone, these same settings can be used for tablets, phones and other Android based devices.
 
Note: In this example we are setting up mail for the example@cloudcentral.com.au account, when you are setting up mail replace this with your own email address. The mail server we are specifying is mail.cloudcentral.com.au, you will need to specify your mail server which will typically be mail.<yourdomain.com>, if you're unsure on the settings to use please contact us on support@cloudcentral.com.au to confirm.
 

Determine your account type


You will either be setting your account as an IMAP or ActiveSync account. IMAP accounts typically only sync mail and notes to your phone, whereas ActiveSync accounts sync mail, contacts, calendars, reminders, and notes.
 
All accounts are capable of being setup as IMAP however ActiveSync mailboxes are associated with an additional cost. If you are unsure as to whether or not your mailbox can use ActiveSync please check with us on support@cloudcentral.com.au, otherwise you can go ahead and set up using IMAP regardless.
 
This article covers setting your account up with ActiveSync, if you're after the steps for IMAP please see this article: http://support.cloudcentral.com.au/kb/a70/how-to-setup-email-on-your-android-phone-with-imap.aspx
 

Setting up mail

  1. From the home screen of your device select "Settings", you should be able to find the Email application as highlighted, opening this in Android 5.0 Lollipop will prompt you to use the Gmail application. You can instead use the Gmail application which has also been highlighted.


     
  2. From the top of the screen in the Gmail application select the symbol with the 3 lines in the top left, then select "Settings".


     
  3. From the Settings screen, select "Add account".


     
  4. From the options provided, select "Exchange" as we are setting up an ActiveSync account.


     
  5. Enter your email address and select "Next" from the bottom left when ready to continue.


     
  6. At the sign in screen enter the password for your email account and select "Next" from the bottom left when ready to continue.


     
  7. For the incoming server settings, ensure your full email address is specified as the username, as well as your password for the mail account. The mail server will be set to mail.<yourdomain.com> while the default port is 443 with SSL enabled. Select "Next" from the bottom left when ready to continue.


     
  8. From the account options screen select how often you want your phone to sync, and what you want it to sync. The default of an automatic push is good as the server will notify your phone when messages come through, otherwise you can change this to check every so often if required. Once your preferred settings have been configured, select "Next" from the bottom left when ready to continue.


     
  9. Give the account a name to identify it, this is useful if you have multiple accounts set up on your phone.


     
  10. You should now see your newly added account on the setting screen.


     
  11. To test sending and receiving functionality, send a test message to yourself.


     
  12. Wait a little bit for the message to send, you can force a refresh by pulling the screen down, if everything worked correctly you should receive the message.


     

Troubleshooting

If you are having problems with mail, please see our mail troubleshooting guide here: http://support.cloudcentral.com.au/kb/a69/troubleshooting-common-mail-problems.aspx

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